Customer Support Specialist - Payments
BeatStars is a digital production marketplace that allows music producers and artists to license and sell their material. Our goal is to help empower producers/artists to become their own entrepreneurs and we are 100% dedicated to helping our users succeed by providing them with the help and tools that they need.We are looking for a motivated individual who is committed to helping and contributing to our community.
Job description
BeatStars is seeking a skilled Customer Support Specialist - Payments role to join our growing organization. The costumer support specialist - payments will be responsible for providing technical support to our community by handling questions and comments regarding our payments tools.
Job RESPONSiBILITIES
- Respond to support tickets with quick response time and attempt to resolve on the first contact
- Gather necessary information to help resolve tickets and forward to the appropriate team member(s) if unable to resolve on your own
- Report any website/product issues to engineers and management in a timely manner
- Identify fraud patterns when dealing with payment and discuss them with the legal team
- Stay up-to-date on product/feature changes and be able to quickly learn and adapt to how the new product/features work
- Handle multi-tasking and high volumes of support tickets effectively and efficiently
Job Requirements
- At least 1 year of Customer Support experience
- Previous technical experience
- Availability to work on evenings and weekends
- Primary language English and proficient communication skills
- Experience in dealing with sensitive data
- Follows instructions extremely well
- Zendesk or similar customer service software experience
- Background check/security screen requirement.
- Experience with streaming platforms as a plus
- 6 months experience with BeatStars a plus
The ideal candidate will have the following qualities:
- Must be able to identify areas needed for improvement and work on solutions
- Must have excellent communication skills
- Must have excellent Investigation and organization skills
- Must be able to work individually and in group settings
Benefits
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